Orbis IT Health Check Service

Overview

The Orbis IT Healthcheck Service is designed to enable clients to achieve improved service from their IT infrastructure whilst reducing both cost and risk to the business.

The IT infrastructure is documented and the key issues (commercial, technical and service management related) are identified. A simplified target architecture is produced with a roadmap of initiatives showing how to fix the high priority issues based on industry proven solutions. A business case identifies associated potential cost savings and business benefits to justify any investments required.

The healthcheck is completed quickly and does not drain client resources. Orbis ensure that the deliverables are clear and easy to understand; we avoid ‘consultancy speak’ and there are no lengthy technical reports that require a PhD in computing to understand.

Description

The scope of the Infrastructure Healthcheck is completely flexible, but can include;

Infrastructure Elements
Facilities	Network
Voice (fixed line and mobile)	Servers
Storage	Security
Desktop	Operating systems
IT Management and Support processes	Office applications

The approach to the healthcheck has been proven to be highly effective at many organisations from small and medium size businesses, civil government departments through to global scale enterprises.

There are three phases to the healthcheck, of which the first is to gather the commercial, technical and service management information to build a current view of the in scope infrastructure. A workshop is then held to ensure accuracy of information and build an agreed issues list with associated criticality.

This is followed by the analysis phase in which a roadmap of initiatives is developed to fix the critical issues using industry proven solutions. A future state architecture view is created showing the simplified target infrastructure that the initiatives roadmap will deliver. The business case clearly highlights the cost savings, service improvements and reduced risk that can be delivered. The third and final phase is to deliver the findings of the healthcheck to the management team through an executive presentation.

The Healthcheck deliverables consist of;

Deliverable
A single view document detailing the current infrastructure, an agreed issues list with an associated criticality status.
A single view document detailing the target blueprint architecture.
A roadmap showing how to transform the current environment to the target architecture.
A business case detailing cost savings and business benefits.
A strategic vision developed with the client.
Final presentation.

Benefits

The Healthcheck service produces very structured and easily understandable documentation within a short space of time which enables business to;

1. Improve the service that the IT infrastructure delivers through a target blueprint architecture which;

addresses high priority business and technical issues
meets current business requirements and initiatives
identifies opportunity for new technology to provide competitive advantage

2. Reduce costs;

infrastructure simplification
industry best practice IT support
improved vendor management and pricing

3. Reduce business risk;

increase infrastructure reliability
reduce downtime in the event of problems
reduce business impact in a disaster recovery scenario
industry best practise management and support ,i.e. backup and recovery

All of the above benefits are backed up by a straightforward business case (using real world industry pricing) that justifies to the Board any potential investment required.

Summary

The Orbis It Infrastructure healthcheck simply and clearly documents how to improve the IT service delivered to the business, reduce business risk and demonstrates through a clear business case the cost savings that can be achieved. This enables the client management to take the right decisions on their IT infrastructure at the right time.